Cisco · 2021

AFM and Branch Upgrade Automation

ShippedProduct Manager (Services)· Gurgaon

The brief.

An automation framework (AFM) and its lead outcome (Branch Upgrade Automation): a 1,200-branch upgrade programme transformed from a six-month war room into a four-week pipeline.

The problem.

Every branch upgrade was a small bespoke project. The same expert decisions kept getting re-litigated across regions. Cost was mostly in coordination and rework, not engineering.

What I did.

Built AFM as the parent framework. Productized the presales and delivery workflows: scoping templates, configuration validation, change-window patterns, customer-comm protocols. Branch Upgrade Automation was the first and largest outcome built on top of it.

Outcome.

80% manual reduction. $15M+ in service revenue. Customer adoption strengthened across three regions.